Feedback Survey Request

SUBJECT: One question, [Customer Name] PREVIEW: Literally one. No survey trap. Hi [Customer Name], One question, and it is the only one that matters to us: What nearly stopped you buying from [Brand Name]? Not what you liked. What almost put you off. Price, delivery time, a confusing product page, a missing detail, a review that worried you. Reply to this email with a sentence. That is the whole survey. No forms, no ten page questionnaire, no "on a scale of one to ten". I read every reply myself, and the last three changes we made to the site came directly from answers to this exact question.